Skip Ribbon Commands
Skip to main content
DPME Banner
The Department of Planning, Monitoring and Evaluation (DPME) hosted the sixth Front Line Service Delivery Monitoring workshop (FSDM) on 21st and 22nd November 2016 at Protea Hotel, O.R Tambo Kempton Park. The workshop served as a platform for knowledge sharing, learning and mutual engagement between DPME and its partners from offices of the Premiers and its counterparts from the ten  different sector departments that are currently being monitored through the FSDM programme.
The Minister in the Presidency for Planning, Monitoring and Evaluation and Chairperson of the National Planning Commission, Jeff Radebe delivered the keynote address at the at the workshop under the theme: “Institutionalisation of Frontline Service Delivery Monitoring to improve service delivery across all sectors of government” including the participatory role in monitoring the implementation of the National Youth Policy.
In his address Radebe said about FSDM that, “the integral part of the work of this programme in ensuring that citizen’s experiences of government improves and that our citizens receive quality services. The FSDM is at the coalface of service delivery as it is in direct service of the people.”
The FSDM programme ensures that through government efforts, citizen’s experience frontline facilities of quality services as envisioned in the National Development Plan Vision 2030. Since the inception of the programme in 2011, more than 850 facilities were monitored. The number could increase quite significantly the monitoring that Offices of the Premiers conducted without DPME can be included. DPME has continuously facilitated improvements in more than 150 facilities that were selected on the basis of poor frontline performance.
The purpose of the workshop was also held to review the implementation of the programme, communicate the evolving vision of FSDM, and assess the extent of the programme in catalysing service delivery improvements. This year’s focus was on learning from current and emerging practices in sectors and provinces with deliberations on prioritising systemic interventions to catalyse service delivery improvement, maximising available resources for monitoring frontline services and monitoring the implementation of the National Youth Policy from a frontline point of view – an emphasis that stem from the National Development Plan’s vision “to improve coordination between departments for greater policy coherence and more effective implementation”​
Radebe concluded his address by saying that, “service delivery improvements are an integral part of Frontline Service Delivery Monitoring. You must use this opportunity to efficiently and effectively forge a strategic focus for the frontline monitoring in our country bearing in mind that the key to tackling complex problems is through adaptive management with consideration to experimentation, feedback and adjustment.”
 
Enquiries: Tshegofatso Modubu on 083 276 0786/ Tshegofatso.Modubu@dpme.gov.za or Mmabatho Ramompi on 076 480 3513/ Mmabatho.Ramompi@dpme.gov.za
Follow us on twitter on @dpmeofficial or visit our website: www.dpme.gov.za
Follow the conversation using the hashtags #NDP2030/ #MonitoringFrontline
Issued by Department of Planning, Monitoring and Evaluation (DPME)
23 November 2016
 
 


Copyright © DPME     Terms & Conditions | Disclaimer | Legal | Privacy Policy | Webmaster