1. INTRODUCTION 1.1. Tourism Month takes place in September, hence the importance of the communication plan to drive our messages to ensure the month's activities integrates through the Heritage Month and Covid-19 messaging
1.2. The plan expresses the objectives of Tourism Month and this will ensure that communication of messages during September and on World Tourism Day is not disjointed but effectively co-ordinated.
1.3. This plan will also serve as a guide for media, social media and public relations activities to ensure messages are aligned. The plan will further maximise brand equity, performance and awareness in line with the Department of Tourism's and South African Tourism's mission, vision and values.
The World Tourism Day is a United Nations World Tourism Organisation (UNWTO) initiative, celebrated every year on 27 September. World Tourism Day also has an objective to promote the importance of tourism towards achieving the Sustainable Development Goals through its social, cultural, political and economic value.
Since World Tourism Day is celebrated in September, the month is also known as Tourism Month in South Africa and different activations are done as informed by the UNWTO theme for the year, as well national priorities for tourism.
The Minister of Tourism, Mmamoloko Kubayi-Ngubane, together with the Deputy Minister, Fish Mahlalela, will launch Tourism Month in August 2020 Tshwane in Gauteng, under the theme: “Rural Development and Tourism".
World Tourism Day is a United Nations World Tourism Organisation (UNWTO) initiative, celebrated every year on 27 September. 2020 Tourism Month will be hosted under the World Tourism Day theme, “Rural Development and Tourism."
Locally, the World Tourism Day celebration is held under the Domestic Tourism campaign. This year it will aim to foster awareness about domestic travel among communities with a special focus this year on travel to rural areas, villages, dorpies and smalls towns. World Tourism Day also has an objective to promote the importance of tourism towards achieving the Sustainable Development Goals through its social, cultural, political and economic value.
The Department developed a National Rural Tourism Strategy in 2013 with the aim of enhancing the national development imperatives.
The Strategy states that the key challenges that “are hampering rural tourism development have been identified as follows: (I) Tourism has been inadequately resourced and funded in rural areas. (ii) A number of key rural tourist attractions are located in rural areas, and are not receiving the benefits stemming from the tourism industry. (iii) The limited involvement of local communities serves as a major constraint in developing tourism in rural areas"
This thematic approach to South Africa's 2020 Tourism Month campaign, mirrors the United Nations World Tourism Organisation (UNWTO) 2020 World Tourism Day theme and will be celebrated at the Cradle of Humankind World Heritage Site in Gauteng as the 2020 Tourism Month host province.
3. COMMUNICATION ENVIRONMENT
Prior to the Covid-19 pandemic, the sector accounted for 2,9% of GDP (8,6% indirect), supports over 725,000 jobs (1,49 million indirect) and accounts for 8,2% of total investment activity. Inbound tourism generates R82,5 billion in direct foreign spend (R126,7 billion total), contributing an equivalent of 9,2% of total national exports.
South Africa has responded to this economic shock with an unprecedented set of measures. The historic nature of this pandemic and economic downturn has made it necessary for government work together so closely with the private sector, labour, community and other actors to mobilise one of the largest economic response packages in the developing world.
The Tourism Recovery Plan is based on the lockdown levels as laid out by the government. It has three strategic themes which are central to recovery: Re-Igniting Demand, Protecting and Rejuvenating Supply and Strengthening Enabling Capability. Execution should occur in three phases; Protective Interventions (0-3 months), Managed Re-Opening (3-9 months) and Growth Interventions (9-24 months). These periods are counted from the first month of the lockdown.
Tourism Month takes place within the context of the implementation of the National Tourism Sector Strategy, Tourism Human Resource Development Strategy, Rural Tourism Development Strategy, the “We Do Tourism" Campaign as well as the Women in Tourism Initiative, among others.
In this difficult economic environment, is a challenge to communicate that South Africans must travel domestically when traveling for many are a luxury especially with many losing their income due to the pandemic. Communication must provide different options for different budgets, to be seen as relevant.
Many tourists are demotivated to travel due to the risk of contracting Covid-19 and the safety measures such as masks that were implemented to ensure a safe trip, might be a deterrent. Communication should emphasise that government measures which were gazetted, are meant to ensure the safety of travellers and people working in the sector.
Our road to recovery as a sector has begun, we will in the coming weeks consolidated inputs received on the Tourism Sector Recovery Strategy before we will submit our plan to Cabinet. Our intention is to start as soon as possible with the implementation of the recovery plan.
The announcement by President Ramaphosa to move to Alert Level 2 of the COVID-19 risk adjusted strategy as from Tuesday, 18 August 2020 marked a significant leap and milestone for the tourism sector. The move will reignite business activities, save jobs and the many livelihoods that facing difficulties due to the pandemic.
4. CAMPAIGN APPROACH PLAN
4.1 COMMUNICATION CHALLENGESThe challenges flow from the context within which Tourism Month will be held and issues in the communication environment. There are challenges that are inherent in the environment, inhibiting extensive sharing of messages about Tourism Month.
Tourism Month annually takes place during Heritage Month. National days in 2020 have been celebrated as low-key events on digital platforms as gatherings have been suspended since the National State of Disaster was announced in March 2020.
4.2 COMMUNICATION OBJECTIVESThe goal of this communication plan is to communicate and drive the key messages of Tourism Month as well as to raise awareness about this strategic month among all South Africans. Through this approach, key communication objectives of Tourism Month will be implemented in a strategic, coherent and coordinated manner.
5. COMMUNICATION APPROACH
This year, the Department of Tourism and South African Tourism intend to collaborate with Gauteng Province in hosting and celebrating the World Tourism Day celebrations at the Cradle of Humankind in the West Rand on 27 September 2020.
The West Rand is known as a tourist hotspot which expanded with the development of the Maropeng Visitor Centre and the Cradle of Humankind. This area offers visitors everything from archaeology to outdoor adventure.
Due to restriction on gatherings and the because of Covid 19, tourism month will be celebrated without big public gatherings and limited movements of people.
The approach will drive communication and all media engagement activities in an effort to share the Tourism Month messages – pre, during and post the event. This will ensure that messages about the dedicated month and its strategic importance are shared with the respective target audiences.
To encourage South Africans to celebrate our diverse and rich tourism in their country, province and locality families and friends, we will need to create a visual campaign that includes graphic design, animation, and inter-activity to get consumers geared for the opening up of domestic tourism .
This communication plan is based on the following principles:
6. THEME, KEY MESSAGES AND SUPPORTING STATEMENTS
Tourism Month 2020 takes place in the context of this being the second year of the 6th administration. A period where government has to provide leadership to mitigate effects of COVID19 on the economy and livelihoods, within a dynamic regional and global environment
The sixth administration has for its term emphasised the urgency of meeting delivering the outcomes as outlined in the Government's Programme of Action and its determination to accelerate socio-economic transformation as set out by the Medium-Term Strategic Framework 2019 -2024.
1) Global Theme
The World Tourism Day is a United Nations World Tourism Organisation (UNWTO) initiative, celebrated every year on 27 September.
The United Nations World Tourism Organisation (UNWTO) 2020 World Tourism Day, has been declared as “Rural Development and Tourism".
Globally the theme aims to promote the importance of tourism towards achieving the Sustainable Development Goals through its social, cultural, political and economic value with a concerted focus to rural communities
2) National Theme / Theme Localisation
In order to maximise on the celebration of world tourism day globally, and the following are proposed localised theme;
a. Building South Africa Together- Through Tourism Recovery for Rural Development
b. Building South Africa Together – Advancing Rural Development and Tourism Recovery
c. Building South Africa – Through a partnership for Tourism Recovery and Rural Development
Domestically The 2020 World Tourism theme links to government Outcome 7 which focusses on developing vibrant, equitable and sustainable rural communities, contributing towards food security for all; and Outcome 4 which focusses on creating decent employment through inclusive economic growth.
6.2 KEY MESSAGES ANDS SUPPORTING STATEMENTS
A set of key messages and supporting statements have been developed to ensure that the campaign and address both the global theme as well as find meaning into the current socio-economic environment
As South Africans, let us explore our country and visit our local attractions and rural areas.
We will use technology to promote and enhance rural tourism, products and experiences.
7. STAKEHOLDER ENGAGEMENT PROCESSTourism Month brings together various role-players from all spheres of government as well as national and provincial tourism authorities.
9. COMMUNICATIONS IMPLEMENTATION PLAN PHASE 1: PRE-TOURISM MONTH The first phase is meant to:The first phase is meant to:
First week September
27 August – 25 September
PHASE 2: TOURISM MONTH
Tourism Month Launch
SAT, GTA and DT
DT Corporate Comms
DT Content Development
18 – 23 August
World Tourism Day – Cradle of Humankind, Gauteng
DT Media Liaison
DT, SAT & GTA
DT, SAT & GTA
DT Content Development
25- 27 Sept
World Tourism Day (27 September)
28 August till 20 November 2020
Website and social media updated:
Coverage by GCIS products and channels:
Partner Events and Provincial Events and Activations
DT; SAT & Provincial Entities
PHASE 3: POST TOURISM MONTH