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Frontline and Citizen Based Service Delivery Monitoring

 

IPME monitors the quality of management practices in government departments (MPAT).

 

The Frontline Service Delivery Monitoring programme of IPME is responsible for designing and implementing hands-on service delivery monitoring activities with Offices of the Premier and for setting up and supporting the implementation of citizens-based monitoring systems.

 

The Presidential Hotline is also located in this branch.

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